The following contact details could come in handy in case of emegency or if you need help to deal with any problems during your tenancy.

Students' union

• Main SU contact: help@lancastersu.co.uk
• SU Living office: 01254 582170 or 01524 593084
• Students' union Advice Team: 01524 593765 or advice@lancastersu.co.uk

Emergencies and illness

• Lancashire Police: 101 or 01772 614444
• Ambulance, Fire Brigade, Police (Emergencies only): 999
• Bay Urgent Care: (out of hours doctor) 0300 1231144
• NHS Direct: 111
• National Grid Gas (Emergency only): 0800 111 999

Lancaster City Council

• Pest control: 01524 582934
• Council tax: 01524 582900
• Customer services (bin collection): 01524 582491

Complaints about gas & electricity suppliers

• Citizens Advice: 03454 04 05 06

Telephone and Internet

• Ombudsman Services: 0330 440 1614
• CISAS (independent dispute resolution service approved by Ofcom) 020 7520 3827 or  info@cisas.org.uk
• TV Licensing: 0300 790 0368