The Sugarhouse FAQs and Ts&Cs

Terms and Conditions at The Sugarhouse

1. Valid photographic ID that proves you are 18 or older must be provided prior to entry.

2. Student ID must also be provided unless entrant is a visiting guest.

3. If you have valid Student ID you can sign in up to 2 bona fide guests.

4. Through entering you understand that CCTV is in operation at all times.

5. Wristbands without a date stamp or correct date will be invalid at entry.

6. Damaged, de-faced,  soiled or broken wrist bands are invalid.

7. The Sugarhouse management reserve the right to refuse entry at any time.

8. The Sugarhouse Management reserves the right to eject anyone they deem necessary from the premises.

9. Management hold the right to enforce a ban, up to life, should they deem the venue or its customers safety or security are compromised.

10. The Sugarhouse’s security team is supplied by FGH Security.

Drink & Shot Vouchers

1. Drink vouchers can be exchanged at the bar for a single spirit & mixer (excluding RedBull), bottle of VK or house beer or soft drink only.
2. Drink vouchers cannot be exchanged for premium spirits, including premium gins, or premium bottles of beer/cider/hooch.
3. Only one card to be used per customer per transaction
4. Bar staff reserve the right to not serve customers they deem to be intoxicated or aggressive
5. Shot vouchers can only be exchanged for corkys or equivalent shot
6. Shot vouchers cannot not be exchanged for any other shot or spirit
7. If the drink or shot voucher has been validated with a date, the voucher cannot be used after this date
8. Certain vouchers may only be redeemed on certain nights, this will be stated on the voucher itself
9. Vouchers remain the property of the Sugarhouse and can be confiscated if they are misused
10. All decisions made by the management are final, management retain the right to cancel this promotion at any time without giving reason and without notifying customers in advance.
11. The vouchers cannot be exchanged for cash or credit in the premises
12. Vouchers may only be used once and will be retained by the bar staff to validate the sale.
13. Please enjoy responsibly

Lost Property

1. Lost & Found can be found at the main bar whilst we are open.

2. If you have lost an item whilst at Sugarhouse give us a call on 01524 63508 (please note that due to our varied working hours we are not always available to answer the phone), or fill out our lost property form here, and we’ll do out best to locate it for you. 

3. Please be aware that you may need to prove that an item does indeed belong to you.

4. We keep items at the Sugarhouse for a maximum of a week, every Tuesday we take all lost property up to the Students Union Office on Lancaster Campus 01524 593765.

5. Sadly we do not keep lost bank cards for security reasons.

Should issues arrive regarding the guest list please email sugarhouse@lancastersu.co.uk where a member of our staff will be able to process your problem.