Unfortunately, bad experiences happen, and there may be times when a student or group of students wish to make a complaint against the University. 

You might want to complain about any aspect of your university experience, from problems with your accomodation, to issues with your course. we support many students through this process each year, and so if you feel that something has gone wrong, and feel you might want to complain, please get in touch with us to discuss your case. 

There may of course also be times when a students wishes to complain about an experience they have had with the Students' Union directly. There is a separate complaints process students can follow in this scenario. We have a complaints procedure outlining exactly what you need to do, and what will happen with your complaint. If you need help finding the correct staff member, contact LUSU Hr at lusuhr@lancaster.ac.uk. 

The Advice Service can help in a number of ways: 

• Explain the University's complaints procedure 
• Advise you on the different stages of a complaint 
• Help you to complete the complaints form, including writing a statement if necessary 
• Support you in attending any meetings with the University in relation to your complaint 
• Advise you on evidence which would be relevant to your complaint 
• Help you submit your complaint to the Office of Independent Adjudicator (OIA) if you are dissatisfied with the outcome you recieve from the University

Complaints against anyone else

The union's Advice Team can also help you complain against other organisations or services you’ve experienced, including your housing. Whatever the problem, just get in touch. We’ll point you in the right direction.