As most complaints can usually be easily and amicably resolved it is expected that in the first instance, a complainant should contact the LUSU officer or member of staff who is most immediately relevant to the matter in hand for complaint resolution
The Union has a Bye-Law governing its formal complaints procedure. You can view a copy of the Bye Law here. Members seeking to make a formal complaint should follow the procedure outlined in the bye-law to the relevant person as specified below.
Associate members also have full access to this complaints procedure with respect to any publicly distributed or broadcast media produced by LUSU.
Complaints should be made in writing and clearly define:
The relevant investigating officer will ensure:
The complaint mechanism created by Education Act 1994 does not interfere with licensees obligations to the Courts concerning the running of licensed premises. A licensee has the right to exclude persons from the premises in appropriate circumstances.