University Counselling Service 

Provide professional support on issues such as personal, family, social or academic matters. If someone wishes to see a counsellor, the quickest and easiest way to reach this service is to complete the online referrals form which can be found at the bottom of the website. 

Phone: 01524 592690 

Email: counselling@lancaster.ac.uk 

Website (for online self-referrals):  

www.lancaster.ac.uk/student-based-services/wellbeing-counselling-and-mental-health/contact/  

Nightline 

A confidential listening and information service run by students (open 10pm-8am in term time) 

Phone: 01524 594444 

Email: nightline@lancaster.ac.uk 

Skype: lancaster.nightline  

Website: www.lancaster.nightline.ac.uk 

College Wellbeing Officers 

Each college has their own wellbeing officer, these people are not always qualified therapists or counsellors but are equipped to deal with low-level mental health issues and also have a good connection with the university counselling service if this is required  

Contacts for each of these can be found at:  

www.lancaster.ac.uk/student-based-services/wellbeing-counselling-and-mental-health/contact/ 

Students’ Union Advice Service  

Give free, impartial and confidential advice on any issues affecting students at Lancaster University 

Phone: 01524 593765 

Email: advice@lancastersu.co.uk 

Website: www.lancastersu.co.uk/advice  

NHS support

• NHS 111: Lancashire Care NHS Foundation Trust provides a Mental Health Access Line to support people’s mental health needs 24 hours a day, 7 days a week. If you, or someone you care for, is feeling unwell, you can access the line, by calling the NHS non-emergency services on 111.
• Your GP: if you need urgent medical attention, ask your GP surgery for an emergency appointment.
• 999: call 999 when someone is very unwell and can not keep themselves safe, is being threatened or if a crime has been committed.
• Accident and Emergency: if you, or someone you care for, is very unwell; injured or at risk of harm your nearest Accident and Emergency department can provide urgent care.
• Social Services: If you feel your needs are urgent call Lancashire County Council Social Services on 0300 123 6720.

Helplines for emotional crisis

Samaritans  

Provide emotional support for people 24 hours a day, 365 days a year. They allow people to talk about feelings of distress and despair and are confidential and offer non-judgemental support 

Phone: 116 123 (Freephone, 24 hours a day, 7 days a week)  

Email: jo@samaritans.org 

Website: www.samaritans.org  

SaneLine 

Provides out of hours mental health and emotional support and information to anyone affected by mental ill health, including family, friends and carers 

Phone: 0300 304 7000 (local call rates, 6pm-11pm, 7 days a week)  

Website: www.sane.org.uk/what_we_do/support/helpline  

General mental health information resources

Action for Happiness 

Website: www.actionforhappiness.org  

Mind  

Phone: 0300 123 3393 (Mind Infoline) 

Email: info@mind.org.uk  

Website: www.mind.org.uk  

Rethink Mental Illness  

Phone: 0121 522 7007 (General enquiries)  

Email: info@rethink.org  

Website: www.rethink.org  

Self-help resources

Big White Wall 

A safe online community of people who are anxious, down, or not coping who support and help each other by sharing what’s troubling them, guided by trained professionals (also an app)  

Website: www.bigwhitewall.com  

Get Self Help  

This website offers free cognitive behavioural techniques based on self-help and therapy resources, including worksheets and self-help mp3s  

Website: www.getselfhelp.co.uk  

Headspace 

App based around teaching mindfulness meditation principles to improve wellbeing 

Website: www.headspace.com